As a social-sector leader, do you ever wish you had a crystal ball? My most recent nonprofit CEO role began on March 13, 2020, the day the professional theatre company I was hired to lead was forced to close for the pandemic. Yes, you read that correctly, I accepted the position five hours before the […]
From Crisis to Clarity: The Case for Fractional Performance Management Read More »
The responsible use of artificial intelligence (AI) is a hot topic for many of us. We’re moving quickly to better understand what it can do, where limitations remain, and how to use it ethically and thoughtfully in our daily work. These conversations take me back to 2001, when Wikipedia was first introduced. We were urged
Before AI: The Case for a Clear Measurement Framework Read More »
This month, we’re excited to feature someone whose leadership and vision shape every corner of Measurement Resources Company (MRC): our CEO, Christy Farnbauch. Instead of a traditional spotlight, we’re taking a more conversational, podcast‑inspired approach — the kind that feels like you’ve pulled up a chair and joined us for a thoughtful, energizing chat. Christy has spent her career as a leader
Meet Our CEO: A Conversation with Christy Farnbauch Read More »
I recently presented a workshop on customer experience for the Ohio Association of County Boards (OACB). Every county in Ohio has a Board that serve people with developmental disabilities and their families. I’ve been trained in ways to measure customer experience, and as a former executive director of an arts organization, it’s one of my
The Hidden Layers of Customer Experience in Public and Nonprofit Systems Read More »
This month, Measurement Resources Company (MRC) is excited to highlight Liesel Seryak, our Research Associate. With her PhD in Public Health from The Ohio State University, Liesel is a client-focused and experienced researcher. Her background in risk assessment, communication within uncertainty, and evidence-based decision-making guides her consulting approach with clients. As a Research Associate at
Employee Spotlight of the Month: Liesel Seryak Read More »
In July 2023, Adam Morris, founder and host of the People Helping People Podcast, interviewed Sheri Chaney Jones, founder and president of both Measurement Resources and SureImpact, Inc. Their conversation covers questions around social sector organizations’ ability to quantify and communicate their impact. Sheri also shares valuable insights gleaned over her more than 20-year career
Measurement Resources Featured in People Helping People Podcast Read More »
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Executive Director
Charly Bauer, executive director for Measurement Resources, leads the team of data analysts and subject matter experts to help purpose-driven organizations use measurement to move their missions forward. Prior to joining Measurement Resources in early 2022, Charly served as C-suite executive and co-founder of Jeni’s Splendid Ice Creams, where he supported the growth of the company from one to 58 scoop shops in 16 cities. He also managed the company’s philanthropy efforts and led the organization through the process of becoming a Certified B Corporation in 2013. He currently serves on nonprofit boards, including BuddyUp for Life and Besa, and has previously served on the boards of Leadership Columbus, the Short North Business Association and Short North Alliance, and the North Market Development Authority, where Jeni’s had its first retail location. Prior to Jeni’s, Charly served as a product manager at OCLC, Inc., the global library technology and research organization.
