The Hidden Layers of Customer Experience in Public and Nonprofit Systems

I recently presented a workshop on customer experience for the Ohio Association of County Boards (OACB). Every county in Ohio has a Board that serve people with developmental disabilities and their families. I’ve been trained in ways to measure customer experience, and as a former executive director of an arts organization, it’s one of my […]

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The 2026 Social Impact Party

On February 26th Measurement Resources Company (MRC) hosted their annual Social Impact party at Gateway Film Center, an independent film and visual arts exhibition venue located at 1550 North High Street in Columbus, Ohio. This special event brought together leaders throughout the social sector, celebrating their work and the impact made in our communities this

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Measurement Resources Company Appoints Christy Farnbauch as Chief Executive Officer

Powell, Ohio — December 15, 2025 — Measurement Resources Company proudly announces the appointment of Christy Farnbauch as Chief Executive Officer, effective January 15, 2026. Farnbauch joins the firm with a distinguished record of leadership in the nonprofit sector, guiding organizations through transformation, growth, and complex challenges. Most recently, Farnbauch served as Executive Director of

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2025 Better Business Bureau Torch Award for Ethics Winner

MRC is proud to announce that we have been named a 2025 Winner of the Better Business Bureau (BBB) Torch Award for Ethics, one of the most prestigious honors recognizing businesses that uphold the highest standards of integrity and trust. The Torch Award celebrates organizations that demonstrate exceptional ethical practices, transparency, and a strong commitment

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Measurement Resources Named Columbus Business First Fast 50 2025

This year, Measurement Resources took home its third Columbus Business First Fast 50 Award. Placing 46th among the fastest-growing companies in Central Ohio. Since 2008, Measurement Resources’ team has proudly served more than 300 nonprofit organizations, government agencies, social enterprises, and collective impact initiatives nationwide. The work we do wouldn’t be possible without our incredible

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MAILING ADDRESS
1480 Manning Parkway
Suite A
Powell, Ohio 43065

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614-947-8899

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Charly Bauer

Executive Director

Charly Bauer, executive director for Measurement Resources, leads the team of data analysts and subject matter experts to help purpose-driven organizations use measurement to move their missions forward. Prior to joining Measurement Resources in early 2022, Charly served as C-suite executive and co-founder of Jeni’s Splendid Ice Creams, where he supported the growth of the company from one to 58 scoop shops in 16 cities. He also managed the company’s philanthropy efforts and led the organization through the process of becoming a Certified B Corporation in 2013. He currently serves on nonprofit boards, including BuddyUp for Life and Besa, and has previously served on the boards of Leadership Columbus, the Short North Business Association and Short North Alliance, and the North Market Development Authority, where Jeni’s had its first retail location. Prior to Jeni’s, Charly served as a product manager at OCLC, Inc., the global library technology and research organization.

  • Mid-Ohio Regional Planning Commission
  • Leadership Columbus